Refund Policy

We have a 3-day return policy, which means you have 3 days after receiving your item to notify us that you would like to return your purchase. Please notify us as soon as possible via email at info@hollispsadena.com letting us know the reason you would like to return your purchase. You will be responsible for the costs associated with shipping the pieces back us and insuring it while in transit.

To be eligible for a return, your item must be in the same condition that you received it. If there is any damage or you have concerns about condition, please document it with pictures soon as you notice it. Please bear in mind we sell antiques and items meant to feel like antiques. They will have imperfections and show wear from use actual and/or simluated. This is to be expected and is intentional. 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is , damaged or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items 
Customized pieces cannot be returned and we we cannot accept returns on sale items.

Refunds 
We will notify you once we’ve received your item and inspected it. Typically a refund will be issued using the same method as payment was made. Please remember it can take some time for your bank or credit card company to process and post the refund too.